jetwin bd Privacy Policy

jetwin bd is an online gaming and sports betting platform serving users in Bangladesh. We place the highest importance on our users' privacy and are fully committed to protecting their personal information.

This privacy policy describes what types of information jetwin bd collects, how that information is used, where it is stored, and under what circumstances it may be shared with third parties. This policy operates alongside our Terms and Conditions.

This policy may be updated at any time. When changes are made, we will update this page accordingly and notify users where applicable. We recommend reviewing this page regularly.

jetwin bd may collect the following categories of information:

2.1 Information Provided Directly

• Full name, date of birth, and gender
• Mobile number and email address
• Verification information related to national ID or passport
• Username and password provided during account creation
• Mobile banking account details used for deposits and withdrawals (bKash, Nagad, Rocket)
• Information provided when contacting customer support

2.2 Automatically Collected Information

• IP address and device identification information
• Browser type, operating system, and screen resolution
• Site browsing behaviour, pages visited, and session duration
• Information obtained through cookies and similar tracking technologies
• Geolocation information (for general location determination)

2.3 Transaction-Related Information

• Deposit and withdrawal amounts and dates
• Betting history and results
• Bonus claim and usage records
• Account balance changes

jetwin bd collects and processes user information for the following legitimate purposes:

• Account Management: To handle registration, login, identity verification, and account security.
• Service Delivery: To enable placing bets, playing games, and making deposits and withdrawals.
• Customer Support: To provide assistance and resolve issues via live chat or email.
• Security and Fraud Prevention: To identify suspicious activity and keep accounts secure.
• Service Improvement: To analyse user experience and improve the quality of the platform.
• Communication: To inform users about important updates, transaction confirmations, and policy changes.
• Responsible Gaming: To identify unusual gaming patterns and take necessary action.

We never use user information beyond these purposes. As part of Responsible Gaming, we monitor users' gaming behaviour and proactively provide support when needed.

jetwin bd does not sell or rent users' personal information to third parties. However, information may be shared in the following limited circumstances:

4.1 Service Provider Partners

Necessary information may be shared with selected third parties for payment processing (bKash, Nagad, Rocket), technical infrastructure maintenance, and customer service operations. These partners may only use the information for the specified purpose and are bound by contract to maintain confidentiality.

4.2 Legal Obligations

Information may be disclosed as part of a lawful directive from authorities, a court order, or legal proceedings. In such cases, only the minimum necessary information will be disclosed.

4.3 Security and Fraud Prevention

If there is suspicion of account misuse, money laundering, or other unlawful activity, information may be handed over to the relevant authorities.

4.4 Business Restructuring

In the event of a company merger, acquisition, or asset transfer, user information may be transferred to the new entity. Users will be notified in advance of any such change.

The jetwin bd website uses cookies and similar technologies that help improve the user experience. Cookies are small data files stored on your device.

5.1 Types of Cookies

• Essential Cookies: Ensure the basic functionality of the site, such as maintaining login sessions. These cannot be disabled.
• Functional Cookies: Remember your preferences and settings (such as language).
• Analytics Cookies: Collect site usage statistics used to improve our services.
• Security Cookies: Used to detect fraudulent activity.

5.2 Cookie Control

You can control or reject most cookies by changing your browser settings. However, please note that disabling certain cookies may affect specific site functionality and limit your login experience.

jetwin bd uses industry-standard technical and organisational measures to keep user information secure. Our platform uses SSL encryption, which keeps data transfers between users and the server secure.

6.1 Security Measures

• All data transmission secured through SSL/TLS encryption
• Stored data is kept in encrypted form
• Restricted staff access — only authorised personnel can access personal information
• Regular security audits and vulnerability assessments
• Automated detection of suspicious activity

6.2 Data Retention Period

User information is retained for as long as the account remains active. After account closure, certain information may be kept for a defined period due to legal obligations or legitimate business needs. Once that period ends, the information is securely deleted or anonymised.

jetwin bd users have the following rights regarding their personal information:

• Right of Access: You can find out what information we hold about you and how it is being used.
• Right to Correction: You can request that incorrect or incomplete information be corrected.
• Right to Opt Out of Marketing: You have the option to opt out of marketing communications.
• Right to Request Deletion: In certain circumstances you can request that your information be deleted, though this may not be possible where legal obligations exist.
• Right to Object to Processing: You can object to your information being processed for specific purposes.

To exercise these rights or for any questions, contact our customer support team 24/7 via live chat or email. We provide assistance in both Bengali and English.

jetwin bd's services are intended only for individuals aged 21 and above. We do not knowingly collect any information from minors. An age verification process is followed during account registration.

If it is confirmed that someone under the age of 21 has opened an account, that account will be closed immediately and any collected information will be deleted. Parents or guardians may report such incidents to our customer support.

The jetwin bd platform may include services from game providers such as Pragmatic Play, PG Soft, JILI, Evolution, Spribe, and other studios. These third-party providers may have their own privacy policies, and jetwin bd is not responsible for them.

When using bKash, Nagad, and Rocket as payment methods, the respective mobile financial service's own policies apply. You should read their terms and conditions before using these services.

jetwin bd may use international server infrastructure. As a result, your information may be stored on servers outside Bangladesh. In such cases, we ensure that the data protection standards are consistent with those described in this policy.

Appropriate safeguards are ensured for international data transfers, such as contractual obligations and the use of encryption technology.

jetwin bd reserves the right to amend this privacy policy when necessary. If any significant changes are made, the update date on this page will be changed and a notice may be posted on the site.

Continued use of the site after amendments will be considered as your acceptance of the updated policy. We therefore recommend reviewing this page regularly. To learn more about jetwin bd, visit our About Us page.

For any questions, concerns, or complaints regarding this privacy policy, please contact our customer support team. We provide assistance in Bengali and English 24 hours a day, 7 days a week via live chat and email.

Formal privacy-related complaints can be submitted by email. We will endeavour to resolve your complaint within a reasonable time. For more details on all our policies and terms, visit the FAQ page where you will find answers to the most common questions.